Our goal is to make sure you are completely satisfied with the items you order and your experience with Bill Phillips RIGHT Nutrition. Depending on the reason for the return and the condition of the product, there may be several options available to you.
If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. and E.U. customers to retrieve the item.
If the item you’d like to return was ordered more than 30 days ago, or if the item was purchased using in-store credit as part of a previous exchange, or if the item was received as part of a promotion, we cannot accept the return or issue a refund for any reason.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
To speed up the returns process, please return the product along with a copy of your invoice to RIGHT Nutrition, 221 Corporate Cir, Suite K, Golden, Colorado 80401 “Attention: Returns” on the address label.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed, we will issue the refund or award the in-store credit to your account, usually within 15 days.
Domestic & European Union Customers
We provide return shipping labels for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date, or any item that caused an adverse reaction (e.g., vomiting or severe headaches). Sorry, but we cannot issue return labels for issues with taste or lack of results from a product, and the customer is responsible for the cost of shipping when returning these items.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact Customer Service.